Shipping policy

All items are handmade-to-order and ready to be shipped out within the ‘Ready to Ship’ time frame as mentioned in the product descriptions. There is a clear distinction between an order being ‘ready to ship’ out and being ‘delivered’.

Distinction Between ‘Ready to Ship’ Versus ‘Shipping Time’ 

The descriptions of each product indicates the timeframe an order will be ‘ready to ship’ out. This is the timeframe that we need for that product to be handmade and handed over to the postal or courier service.

The ‘shipping time’ is the time taken by the postal or courier service to carry and deliver the product once it is handed over to them.

Shipping Timeframes

The general shipping time estimate after the order is handed over to a postal or courier service is delivery within 3-7 business days for addresses within Canada and 15-30 days for addresses out of Canada. These shipping times are an average based on the Canada Post published estimates of their different shipping services.

Shipping/Courier Services

Canada Post and Purolator are our preferred shipping/courier services.

Shipment Tracking

All ChapterOne Leather order shipments will be provided with a Tracking ID as provided by the respective shipping/courier service and provided to the customer via email.

Customer/Client Responsibilities

ChapterOne Leather is not liable for any loss or misrouted shipments due to incorrect shipping addresses entered by the customers. Please ensure that you maintain a profile with accurate details and that you check the shipping address before submitting the order.

Crises and Natural Disaster Situations

Public crisis (such as pandemics, civil unrest, and war), health or other crises affecting animals which the leather hides are made of, and natural disasters, can adversely affect the global supply chain and shipping services. ChapterOne Leather is not liable for any loss, shipping delays and/or misrouted shipments due to such crises and/or natural disasters.